COMP 6350 E-commerce

Kehoe, Colleen M., and Pitkow, Jim, Surveying the Territory: GVU's Five WWW User Surveys, The World Wide Web Journal, Vol. 1, no. 3, 1996, p. 77-84http://www.cc.gatech.edu/gvu/user_surveys/papers/

Nielsen, Jakob, alertbox on designing Sun's Intranet http://www.useit.com/papers/sunweb/

Nielsen, Jakob, alertbox on severability ratings for usability problems http://www.useit.com/papers/heuristic/severityrating.html

Nielsen, Jakob, alertbox outlining ten usability heuristics http://www.useit.com/papers/heuristic/heuristic_list.html

Nielsen, Jakob, alertbox outlining usability inspection methods http://www.useit.com/papers/heuristic/inspection_summary.html

PC Data Online Reports http://www.pcdataonline.com/

Philosophe.com, "Types of Tests" http://www.philosophe.com/testing/tests.html

Webmonkey, "Why User Testing Is Good" http://hotwired.lycos.com/webmonkey/98/14/index3a_page5.html?tw=design

Business Strategy

"Business Strategies for the Digital Age" http://www.contextmag.com/

Personalization of Web Sites

Nielsen, Jacob, Alertbox for October 4 1998, "Personalization is over-rated" http://www.useit.com/alertbox/981004.html

Content Creation and Object Management

The Cluetrain manifesto http://www.cluetrain.com

Dart, Susan, "Webcrisis.com: Inability to Maintain"http://www.mks.com/press/coverage/wi/crisis.htm

MKS, Web Integrity product http://www.mks.com/products/wi

Quinn, Evan, and Heiman, Richard, "Web Object Management: Bringing Order to Opportunity" http://www.mks.com/products/wi/wp/idc_wom.htm

Technology Deployment International, Inc., E-Business Management System Whitepapers. (You will have to request the whitepapers onlne.) http://www.tdiinc.com/index.html?/tips/index.html

"The Web-Zine for Writers, Editors, and Others Who Create Content for Online Media" http://www.contentious.com

Web Writing

Electric Page, "Writing for the Web, Part 1" http://www.electric-pages.com/articles/wftw1.htm

Electric Page, "Writing for the Web, Part 2" http://www.electric-pages.com/articles/wftw2.htm

Nielsen, Jakob , "Writing for the Web" http://www.useit.com/papers/webwriting/

Sun, guide to Web style, content http://www.sun.com/styleguide/tables/Content.html

Business Process Improvement

Boehringer, Robert, and King, Paul (Orion Development Group). "Process Mapping Gives Great Direction" http://www.spss.com/software/allclear/techniques/promap.htm

Cohen, Phil (HCI Consulting), "Business Process Reengineering" http://www.hci.com.au/hcisite/articles/businesspro.htm

Enterprise Integration Laboratory, Toronto University, Business Process Reengineering Advisory Group, http://www.eil.utoronto.ca

Information Architecture and Navigation

Nielsen, Jakob , Information Architecture/Navigation "Users first: how to structure your Web site," May 4 1999 http://www.zdnet.com/devhead/stories/articles/0,4413,2253058,00.html

Shiple, John, Information Architecture Tutorial, http://hotwired.lycos.com/webmonkey/design/site_building/tutorials/tutorial1.html

van Ewyk, Onno (HCI Consulting), "Mapping Is The Key to Going Horizontal" http://www.hci.com.au/hcisite/articles/mappingisthe.htm

Web page design for designers—navigation http://www.wpdfd.com/wpdnav.htm

Metaphor

Philosophe.com, "Metaphors & Schemas in Design"http://www.philosophe.com/design/metaphors.html

Philosophe.com, "Ecommerce | Schemas & Concept Mapping," http://www.philosophe.com/commerce/schemas.html

Smilowitz, Elissa D. "Do Metaphors Make Web Browsers Easier to Use" http://www.baddesigns.com/mswebcnf.htm

Search

Nielsen, Jakob, "Search and you may find" http://www.useit.com/alertbox/9707b.html

Philosophe.com, "Considering search: search topics" http://www.philosophe.com/search/search.html

Shneiderman, Ben (Department of Computer Science and Human-Computer Interaction Laboratory), "Clarifying Search: A User-Interface Framework for Text Searches" http://www.dlib.org/dlib/january97/retrieval/01shneiderman.html#framework

Web Site Maintenance

Web Review on Webmastering http://webreview.com/pub/Webmaster

Webmarketing

Good directories to get listed on http://www.aia.net.au/success/good-directories.html

Virtual promote's links to guest tutorials on issues related to Webmarketing http://www.jimworld.com/guest.html

Virtual Promote's list of "cool" sites http://www.virtualpromote.com/hotsites.html

Usability Labs

Usability-Engineering Laboratory at GMD

Usability Laboratory of Waikato in New Zealand

Useful links & Browsers

ACM digital library

IEEE/IEE Electronic Library (IEL)